Transaction Handling Is Not Proper In PCM_OP_BILL_ITEM_TRANSFER
(Doc ID 1963024.1)
Last updated on DECEMBER 28, 2017
Applies to:Oracle Communications Billing and Revenue Management - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
Qn1: When a customer made a payment and it remain as unallocated, then for such cases, we have an utility which will allocate that payment based on due, but the same payment can be allocated by customer center (CC) as well. Utility and CC both uses the same opcode "PCM_OP_BILL_ITEM_TRANSFER".
If allocation of unallocated payment is happening from both, i.e utility and CC at the same time, same payment is getting allocated twice and causing overallocation issue in OBRM.
Issue is happening when there is a gap of few seconds also. Means, if we trying to allocate it from CC and it not completed, but utility triggered in between, it will result in the same issue.
Is this a product defect or intended behaviour and, if not a bug, how to avoid double allocations?
Steps to reproduce
1. Create and account.
2. Move the pvt to end of billing cycle and bill the account.
3. Make an under payment such that you could allocate later.
4. Do a manual allocation of the same /item/payment simultaneously from the Customer Center GUI and the testnap utility.
Qn2: If we have to use the same opcode within customized operations, should we put a lock at account level (as it is via Customer Center)?
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