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CCB Error- XAIS (OH) Caught Adapter Request Execution Exception when testing OUCSS (Doc ID 1963077.1)

Last updated on JUNE 15, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Oracle Utilities Customer Self Service - Version 2.0.1 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
OUCSS - Oracle Utilities Customer Self Service
WSS - Web Self Service

When attempting to initiate call from OUCSS to CCB (e.g. reload labels and lookups) the following error occurs:



STEPS
-----------------------
The issue can be reproduced at will with the following steps when CCB is running over an "initial database":


1. Run either the Reload Lookups or Reload Labels function from OUCSS / WSSAdmin / Admin

BUSINESS IMPACT
-----------------------
OUCSS can't pull or push any data to / from CCB

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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