CCB Error- XAIS (OH) Caught Adapter Request Execution Exception when testing OUCSS
(Doc ID 1963077.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Oracle Utilities Customer Self Service - Version 2.0.1 and later
Information in this document applies to any platform.
**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
CCB - Oracle Utilities Customer Care and Billing
OUCSS - Oracle Utilities Customer Self Service
WSS - Web Self Service
When attempting to initiate call from OUCSS to CCB (e.g. reload labels and lookups) the following error occurs:
The issue can be reproduced at will with the following steps when CCB is running over an "initial database":
1. Run either the Reload Lookups or Reload Labels function from OUCSS / WSSAdmin / Admin
OUCSS can't pull or push any data to / from CCB
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