CCB Error- XAIS (OH) Caught Adapter Request Execution Exception when testing OUCSS
(Doc ID 1963077.1)
Last updated on DECEMBER 04, 2019
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.3.1 and laterOracle Utilities Customer Self Service - Version 2.0.1 and later
Information in this document applies to any platform.
Symptoms
**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
CCB - Oracle Utilities Customer Care and Billing
OUCSS - Oracle Utilities Customer Self Service
WSS - Web Self Service
When attempting to initiate call from OUCSS to CCB (e.g. reload labels and lookups) the following error occurs:
STEPS
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The issue can be reproduced at will with the following steps when CCB is running over an "initial database":
1. Run either the Reload Lookups or Reload Labels function from OUCSS / WSSAdmin / Admin
BUSINESS IMPACT
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OUCSS can't pull or push any data to / from CCB
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |