CCB Error- XAIS (OH) Caught Adapter Request Execution Exception when testing OUCSS

(Doc ID 1963077.1)

Last updated on JANUARY 01, 2018

Applies to:

Oracle Utilities Customer Self Service - Version 2.0.1 and later
Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to initiate call from OUCSS to CCB (e.g. reload labels and lookups) the following error occurs:



STEPS
-----------------------
The issue can be reproduced at will with the following steps when CCB is running over an "initial database":


1. Run either the Reload Lookups or Reload Labels function from OUCSS / WSSAdmin / Admin

BUSINESS IMPACT
-----------------------
OUCSS can't pull or push any data to / from CCB

Cause

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