seeAlso Search function putting unwanted Searchs in Popular Questions Report (Doc ID 1963560.1)

Last updated on DECEMBER 16, 2016

Applies to:

Oracle Knowledge - Version 8.2.3 and later
Information in this document applies to any platform.
When a user clicks on a link in another application to open content in Oracle Knowledge, The infocenter application tries to determine if the referring link into infocenter came from a search engine. It does this by a number of factors. If it did, it will take the search string that was used in that search engine and run it against the Oracle Knowledge search.

Symptoms

These questions will then appear in the Popular Questions Report.

When a user is looking at content, if they came from another search engine or application, they could see a portlet with answers coming from Oracle Knowledge.  If there is a q= in the query string(or a set of question parameters from five other search engines) of the referring page, it will use that to create the search question.

This function is in the c_also_see.jsp

webapps\infocenter\apps\infocenter\system\components\custom\c_also_see.jsp
webapps\infocenter\apps\infocenter\system\components\search\c_also_see.jsp

The code checks the Referrer, which is a standard html term and means the URL of any page that you got to this page from, so any page that has a link to a content page would go through this portlets check.  It doesn't have to be from a search engine, but the code tries to interpret if it is coming from a search engine by looking at the domain and then using the question param from that particular website, but by default the code will compare to q= in the query string, so if ever they have a referrer with q= in the querystring a search will be performed.    

Changes

To disable this function please refer to knowledge article - How To Customize the Infocenter Application (Doc ID - 1508928.1)

Cause

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