Customer Defined Symbols for AVL Vehicles Are Not Being Displayed in the Viewer

(Doc ID 1963692.1)

Last updated on FEBRUARY 22, 2016

Applies to:

Oracle Network Management for Utilities - DMS - Version 1.11.0.4 and later
Oracle Utilities Network Management System - Version 1.11.0.4 and later
Information in this document applies to any platform.

Symptoms

Customer defined symbols for AVL vehicles are not being displayed in the Web Workspace Viewer. 

When a crew is assigned, goes enroute, or is on-site, the vehicle symbols that are customized (ie non-product) are not being used.  It seems that the system is using the product configured symbols, and is not recognizing the changes in the .sym file.

The customer configured symbols for crews should be appearing.  A key difference is that the product symbols have a direction arrow included in the symbol to indicate the travel direction.  This is not the case with the custom symbols.

Cause

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