My Oracle Support Banner

No Payment Received Notification Task Was Created After Selecting The Option In OUCSS (Doc ID 1963742.1)

Last updated on MARCH 06, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and later
Oracle Utilities Customer Self Service - Version 2.0.1 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
OUCSS - Oracle Utilities Customer Self Service
CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities FrameworkReplace this with note box text.

In OUCSS, Personal Information > Manage Bill Notifications > setting "My Payment Received" does not work. That is, in the OUCSS UI, the "My payment received" field is not set, and CCB does not create a "payment received" Self Service Task.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.