No Payment Received Notification Task Was Created After Selecting The Option In OUCSS (Doc ID 1963742.1)

Last updated on JANUARY 22, 2015

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and later
Oracle Utilities Customer Self Service - Version 2.0.1 and later
Information in this document applies to any platform.

Symptoms

In OUCSS, Personal Information > Manage Bill Notifications > setting "My Payment Received" does not work. That is, in the OUCSS UI, the "My payment received" field is not set, and CCB does not create a "payment received" Self Service Task.

Cause

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