Unable To Print Receipts When Performing a No Sale Transaction (Doc ID 1963894.1)

Last updated on JULY 10, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.1.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS), users are unable to print receipts when performing a no sale transaction.


Steps to Reproduce:

  1. Navigate: POS > F9 More > F2 No Sale.
  2. Select a Reason Code (e.g., Customer Change) and enter Next.
  3. POS prompts the user to close the cash drawer.
  4. Press Next again before closing the cash drawer.
  5. Close the drawer.
  6. Note that no receipt was printed.

Cause

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