Unable To Print Receipts When Performing a No Sale Transaction
(Doc ID 1963894.1)
Last updated on MARCH 20, 2019
Applies to:Oracle Retail Point-of-Service - Version 13.1.1 and later
Information in this document applies to any platform.
In Oracle Retail Point of Service (ORPOS), users are unable to print receipts when performing a No Sale transaction.
Steps to Reproduce:
- Navigate: POS > F9 More > F2 No Sale.
- Select a Reason Code (e.g., Customer Change) and enter Next.
- POS prompts the user to close the cash drawer.
- Press Next again before closing the cash drawer.
- Close the drawer.
- Note that no receipt was printed.
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