OPPM console shows the PPM Service in red even if the services are up and running and the application is working properly (Doc ID 1964023.1)

Last updated on JUNE 29, 2016

Applies to:

Primavera Portfolio Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

OPPM console will show the PPM service as in a RED status, but the Windows Services will show that the service is started and OPPM is accesible and it works fine.

Application event log will show the following exception:

Event code: 3008
Event message: A configuration error has occurred.

Process information:
   Process ID: 4972
   Process name: w3wp.exe
   Account name: IIS APPPOOL\DefaultAppPool

Exception information:
   Exception type: ConfigurationErrorsException
   Exception message: Could not load type 'System.ServiceModel.Activation.HttpModule' from assembly 'System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089'.
  at System.Web.Configuration.ConfigUtil.GetType(String typeName, String propertyName, ConfigurationElement configElement, XmlNode node, Boolean checkAptcaBit, Boolean ignoreCase)    at System.Web.Configuration.Common.ModulesEntry.SecureGetType(String typeName, String propertyName, ConfigurationElement configElement)    at System.Web.Configuration.Common.ModulesEntry..ctor(String name, String typeName, String propertyName, ConfigurationElement configElement)    at System.Web.HttpApplication.BuildIntegratedModuleCollection(List`1 moduleList)    at System.Web.HttpApplication.GetModuleCollection(IntPtr appContext)    at System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo[] handlers)    at System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr appContext, HttpContext context)    at System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context)    at System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext)

Cause

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