'Path not found' Error - OBIEE BI Presentation Service Down After Refresh GUID (Doc ID 1964427.1)

Last updated on APRIL 06, 2017

Applies to:

Oracle Advanced Planning Command Center - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Reports and Dashboards

ACTUAL BEHAVIOR
---------------
After completing the setups for Advanced Planning Command Center, we get the following error when trying to access the dashboards (for example, Supply Chain Analyst Dashboard):

ERROR
-----------------------

Path not found (/shared/sca/_portal/Supply Chain Analyst/dashboard layout)


Per the following note, refreshing the GUIDs should fix this error. However, the OBIEE BI Presentation Services is not starting after refresh GUID step.

OBIEE 11g: Error: "Path not found (/shared/sca/_portal/Supply Chain Analyst/dashboard layout) Error Codes: U9KP7Q94" on Opening the Dashboard (<Note 1528814.1>)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup APCC
2. Try to access the Supply Chain Analyst Dashboard
3. Note the error above
4. Try to refresh the GUIDs per <Note 1528814.1>
5. The OBIEE BI Presentation services is not starting after refresh GUID step.
6. Try to restart manually but it still fails

Cause

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