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Cash Amount Displayed Incorrectly in the Till Status Report For Return Transaction Of a Sale Tendered With Travellers Check (Doc ID 1964852.1)

Last updated on FEBRUARY 28, 2019

Applies to:

Oracle Retail Back Office - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

The Till Amount value is displayed incorrectly on the Till Status report after performing a return transaction with refund type as Cash when the corresponding sale transaction was tendered with Travelers Check.


Steps to Reproduce :


1. Login to Point Of Service (POS).
2. Scan an Item 925($50) >> "Tender F6" >> " Travel Check F7" >> Enter the quantity of traveler's checks as 1 and complete the transaction.
3. Click "Return F2" >> Enter the Receipt informed in the step 2 >> "Tran. Detail F2" >> Give any Reason Code and Item Condition as New >> "Tender F6" >> "F2 Cash" >> Enter the Customer information and complete the  transaction by returning amount ($50).
4. Login to Back Office >> "Reports" >> "Financial" >> "Till Status".
5. Notice that the Till amount column shows the amount as -100.00 whereas it should show the amount as -50.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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