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Revision Is Not Executed When Changing Only the Order State To Amending. (Doc ID 1965088.1)

Last updated on JANUARY 27, 2021

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 to 7.2.2 [Release 7.2]
Information in this document applies to any platform.

Symptoms

The following scenario is observed very rarely.

1. Submit original order and process it.
2. Submit revision order with date 5013-03-01
3. Revision order gets queued
4. Order state changes to  Amending. However All task state are 'DO' and compensation is not executed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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