Test URL Fails With "Could not get InForm trial setup" Error Found in Event Log. (Doc ID 1965372.1)

Last updated on JUNE 26, 2017

Applies to:

Oracle Health Sciences Central Designer - Version 2.1 and later
Oracle Health Sciences InForm - Version 6.1 and later
Information in this document applies to any platform.

Symptoms

 Test URL in Central Designer fails with  "Could not get InForm trial setup" in Event Log.

 Complete event log error is:

 <Event xmlns="
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-01-27T21:14:04.000000000Z" />
<EventRecordID>3392032</EventRecordID>
<Channel>Application</Channel>
<Computer><machine name</Computer>
<Security />
</System>
- <EventData>
<Data>Host: <machine name> 2015-01-27 16:14:04,206 [4948] ERROR Designer.Server.Deployment.DeploymentService Unable to contact InForm server for trial URL https://<trial> on port 443. Reason: Could not get InForm trial setup.. Call Stack: at Oracle.Designer.InFormDeploymentService.Client.InFormDeploymentServiceClient.GetInFormTrialSetup(String certificateThumbprint) in c:\ICEDesigner\DeploymentSite\InFormDeploymentService\InFormDeploymentServiceClient\InFormDeploymentServiceClient.cs:line 216 at PhaseForward.Designer.Server.Deployment.DeploymentService.VerifyTrialSetup(IBlueprintDescriptor blueprintDescriptor, IStudyObject trialSetupStudyObject)</Data>
</EventData>
</Event>

Cause

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