Test URL Fails With "Could not get InForm trial setup" Error Found in Event Log. (Doc ID 1965372.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

 Test URL in Central Designer fails with  "Could not get InForm trial setup" in Event Log.

 Complete event log error is:

 <Event xmlns="
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-01-27T21:14:04.000000000Z" />
<EventRecordID>3392032</EventRecordID>
<Channel>Application</Channel>
<Computer><machine name</Computer>
<Security />
</System>
- <EventData>
<Data>Host: <machine name> 2015-01-27 16:14:04,206 [4948] ERROR Designer.Server.Deployment.DeploymentService Unable to contact InForm server for trial URL https://<trial> on port 443. Reason: Could not get InForm trial setup.. Call Stack: at Oracle.Designer.InFormDeploymentService.Client.InFormDeploymentServiceClient.GetInFormTrialSetup(String certificateThumbprint) in c:\ICEDesigner\DeploymentSite\InFormDeploymentService\InFormDeploymentServiceClient\InFormDeploymentServiceClient.cs:line 216 at PhaseForward.Designer.Server.Deployment.DeploymentService.VerifyTrialSetup(IBlueprintDescriptor blueprintDescriptor, IStudyObject trialSetupStudyObject)</Data>
</EventData>
</Event>

Cause

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