Failed To Acquire Exclusive Ownership Of An Order When 2 Orders Are Executing Concurrently in Cluster (Doc ID 1965396.1)

Last updated on MAY 13, 2016

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.

Symptoms

When sending 2 orders (Order A and Order B) concurrently, a DB plugin of Order A takes exactly 200 seconds to complete, while Order B fails before orchestration starts. There should be an inter-order dependency between Order B to Order A.

The error in the OSM log is:

### <> <> <
oracle.communications.ordermanagement.orchestration.execution.OrchestrationExecutionException: Error creating orchestration plan
…
Caused by: oracle.communications.ordermanagement.orchestration.generation.OrchestrationPlanGeneratorException: Error creating Inter-Order Dependencies
…
Caused by: com.mslv.oms.OMSException: Failed to get handler for request due to Failed to acquire exclusive ownership of order(s)[4960] from cluster member[MS1] due to Timeout while attempting to release order[4960] from local server[MS1] after 200 seconds.

com.mslv.oms.OMSException: Timeout while attempting to release order[4960] from local server[MS1] after 200 seconds.
at oracle.communications.ordermanagement.cluster.BusinessRequestBalancer.c(Unknown Source)
at oracle.communications.ordermanagement.cluster.BusinessRequestBalancer.b(Unknown Source)
at oracle.communications.ordermanagement.cluster.impl.AgentRequestBalancerImpl$1.run(Unknown Source)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.InvocationService.onInvocationRequest(InvocationService.CDB:12)
at com.tangosol.coherence.component.util.daemon.queueProcessor.service.grid.InvocationService$InvocationRequest.run(InvocationService.CDB:1)
at com.tangosol.coherence.component.util.DaemonPool$WrapperTask.run(DaemonPool.CDB:1)
at com.tangosol.coherence.component.util.DaemonPool$WrapperTask.run(DaemonPool.CDB:32)
at com.tangosol.coherence.component.util.DaemonPool$Daemon.onNotify(DaemonPool.CDB:63)
at com.tangosol.coherence.component.util.Daemon.run(Daemon.CDB:42)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms