Register Close and Store Close Not Working After Applying Fix for [Bug 17336262] (Doc ID 1966465.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.4.1 and later
Information in this document applies to any platform.

Symptoms

Point of Service (POS) is unable to perform Register Close and Store Close operations post transaction audit enhancements made for unpublished [Bug 17336262].  These operations fail with a null pointer exception.


Steps to Reproduce:

  1. Perform register close and store close operations.
  2. The following error appears:  An unexpected exception occurred. Please contact your system administrator.
  3. There is a null pointer exception in the logs.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms