OUCSS Will Not Allow The Customer To Create A Payment Arrangement
(Doc ID 1967069.1)
Last updated on JUNE 16, 2021
Applies to:Oracle Utilities Customer Self Service - Version 2.1.0 and later
Oracle Utilities Customer Care and Billing - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
When requesting a "payment extension" (which is really covered by the base payment arrangement / OUCSS functionality), no Self Service Task is created in CCB, and the OUCSS UI says "please contact the call center...".
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