OUCSS Will Not Allow The Customer To Create A Payment Arrangement (Doc ID 1967069.1)

Last updated on FEBRUARY 03, 2015

Applies to:

Oracle Utilities Customer Self Service - Version 2.1.0 and later
Oracle Utilities Customer Care and Billing - Version 2.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When requesting a "payment extension" (which is really covered by the base payment arrangement / OUCSS functionality), no Self Service Task is created in CCB, and the OUCSS UI says "please contact the call center...".

Cause

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