OUCSS Will Not Allow The Customer To Create A Payment Arrangement

(Doc ID 1967069.1)

Last updated on FEBRUARY 03, 2015

Applies to:

Oracle Utilities Customer Self Service - Version 2.1.0 and later
Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


When requesting a "payment extension" (which is really covered by the base payment arrangement / OUCSS functionality), no Self Service Task is created in CCB, and the OUCSS UI says "please contact the call center...".


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms