Work Order Rejected Alerts are Mislabeled as Work Request Rejected Alerts (Doc ID 1967268.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Utilities Work and Asset Management - Version 1.9.1.2 and later
Information in this document applies to any platform.

Symptoms

When Work Orders are Rejected, the Subject line is incorrect on the email alerts. Work Order Rejected Alerts are mislabeled as Work Request Rejected Alerts.

The Subject line on the email is 'Approval rejected for Work Request. XXXXXX'

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1.Pull up a work order record
2.Set it to Rejected
3.Rejection Alert goes to the requester as : "Approval rejected for Work Request xxxxx" instead of "Approval rejected for Work Order xxxx"


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms