Specific User or Users Cannot Add Attachments in Web Client Because File Uploader Window is Blank or Does Not Appear (Doc ID 1968729.1)

Last updated on APRIL 17, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

Find specific user cannot add attachments in web client.

File Upload Selector window does not open on "Add > File" or file upload selector is blank.

Adding attachments works fine in Java client for the affected user.

When starting Web Client on same PC, but with different agile user, adding attachments is possible.


Steps to Reproduce:
-------------------------------
Prerequisites:

   Agile application and Filemanager running

   Create an object having INCH sign / double quotes (") in the number.  (Other special characters can cause this as well)

1. Start Web Client as admin
2. Create new Item > Documents > Document: DOC01-18"-PLATE
3. Select Attachments tab
4. Click Add > File
5. Find "File Upload Selector" window
6. Click Browse for files
7. Select a file from disk - e.g. C:\tmp\file01.pdf
8. Click Upload ( if Start Upload immediately is not check marked )
9. Find "File Upload Manager" window opens
 - showing progress and upload result
10. Terminate Web Client - Logout
11. Restart Web Client as admin
12. Load Document DOC01-18"-PLATE ( but  can be a different one )
13. Activate Attachments tab

14. Click Add > File

15. Find "File Upload Selector" window does not open - nothing happens or the uploader window appears, but it is blank

Error does not occur in current session the first file was uploaded to the object with " sign, but directly after re-login

Changes

 

Cause

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