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Promotion Not Applied Correctly in Exchange Transaction (Doc ID 1968992.1)

Last updated on MARCH 16, 2019

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.


In Oracle Retail Point of Service (ORPOS), item discounts are incorrectly applied during an exchange transaction when the item is part of complex promotions and the return item is from a non-receipted return.

Steps to Reproduce:


  1. Create the following Discount Rules in Back Office, or import via DIMP:

         2. Select Items from the classifications defined.  For the example below, items 319327 and 534727 are from PRO05641B and 1234 from PRO05644B.


  1. Select F3 POS
  2. Select F2 Return
  3. Select F3 No Receipt
  4. Enter item 319327
  5. Complete the return item info screen.  Item is added to the Sell Item screen.
  6. Enter item 534727
  7. Enter item 1234
  8. Discount is applied incorrectly to the items in the exchange transaction.
    319325 - Extn Price = 180.65
    534727  - Extn Price = (167.70)
    1234 - Extn Price = 6.00





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