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ORPOS Allows User To Complete A Sale With Only Coupon Item Causing Issues In RESA (Doc ID 1968993.1)

Last updated on MARCH 16, 2018

Applies to:

Oracle Retail Point-of-Service - Version 14.0 to 14.1.3 [Release 14.0 to 14.1]
Information in this document applies to any platform.

Symptoms

Oracle Retail Point of Service (ORPOS) allows completing a sale transaction with a coupon item alone. This causes problems importing the RTlog into Retail Sales Audit (RESA).

Steps to Reproduce:

1. Start a sale and scan a store coupon (say item level % off coupon)
2. POS enables the tender button and click on tender
3. POS shows the dialog below

No items on the transaction are eligible for the discount or store coupon
Press Enter to continue without the discount.

4. Press Enter
5. Print the receipt

RTlog :

FHEAD0000000001RTLG20141224092644201410021111 V.14.0:BID 20141224092644 POS
THEAD0000000002129 2014122210224412900003600 0 SALE SALE P P P POS
TTEND0000000003CASH 1000 P00000000000000000000
TTAIL00000000040000000001
FTAIL00000000050000000003

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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