Unable To Return a Special Order Completed After the Previous Return Transaction Is Post Voided (Doc ID 1970168.1)

Last updated on JULY 10, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

 In Oracle Retail Point of Service , users are unable to return a special order completed after the previous return transaction is post voided.  The following message appears:


Steps to Reproduce:

  1. Log into POS > Create a Special Order and tender by Cash.
  2. Pick up the Special Order in step 1.
  3. Return the transaction from step 2, refunding to Cash.
  4. Post void the return transaction in step 3.
  5. Repeat step 3.

Changes

 

Cause

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