Unable To Return a Special Order Completed After the Previous Return Transaction Is Post Voided
(Doc ID 1970168.1)
Last updated on NOVEMBER 07, 2018
Applies to:Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.
In Oracle Retail Point of Service , users are unable to return a special order completed after the previous return transaction is post voided. The following message appears:
Steps to Reproduce:
- Log into POS > Create a Special Order and tender by Cash.
- Pick up the Special Order in step 1.
- Return the transaction from step 2, refunding to Cash.
- Post void the return transaction in step 3.
- Repeat step 3.
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