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How to Map CallBack Status from Letters to Digital Numbers (Doc ID 1970484.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Network Management for Utilities - DMS - Version and later
Oracle Utilities Network Management System - Version and later
Information in this document applies to any platform.


How can the callback status be mapped from letters to digital numbers?

There are 4 letters that represent callback status - C, F, R, & N.  How are these translated within JMService or the IVR Adapter?  Is this configurable?  Are there any other status options available for use?


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