How to Map CallBack Status from Letters to Digital Numbers
(Doc ID 1970484.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Network Management for Utilities - DMS - Version 22.214.171.124 and later
Oracle Utilities Network Management System - Version 126.96.36.199 and later
Information in this document applies to any platform.
How can the callback status be mapped from letters to digital numbers?
There are 4 letters that represent callback status - C, F, R, & N. How are these translated within JMService or the IVR Adapter? Is this configurable? Are there any other status options available for use?
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