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Cannot Create a Work Order from the Work Request Module (Doc ID 1970508.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Utilities Work and Asset Management - Version 1.9.1.2 and later
Information in this document applies to any platform.

Symptoms

When a work request is in Pending approval status and the 'Create Work Order from Request' Action is used , nothing happens.  No error dialog is displayed and no work order is created.

The same issue occurs when the work request status is changed from 'pending approval' to 'work order' on the work request header.


Cause

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In this Document
Symptoms
Cause
Solution


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