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Employee Search and Back Office Adhoc Reports With Cashier Dropdown Throws 'Unexpected Exception Occurred' When There is High Volume Data for Employees (Doc ID 1970575.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Retail Central Office - Version 14.0.1 and later
Oracle Retail Back Office - Version 14.0.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to search for employees or run the Oracle Retail Back Office (ORBO) Adhoc reports, the following error occurs.



Steps to Reproduce:

  1. Import Employee data that is more than 7500+ records into ORBO.
  2. Log into ORBO.
  3. Search for Employees
  4. Run Adhoc reports

    Issue#1: Employee search does not bring any results back, throwing error 'Unexpected Exception Occurred'.
    Issue#2: Back Office Adhoc reports having cashier dropdown have issues as well.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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