Employee Search and Back Office Adhoc Reports With Cashier Dropdown Throws 'Unexpected Exception Occurred' When There is Volume Data for Employees

(Doc ID 1970575.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle Retail Central Office - Version 14.0.1 and later
Oracle Retail Back Office - Version 14.0.1 and later
Information in this document applies to any platform.


When attempting to search for employees or run the Back Office Adhoc reports, the following error occurs.

Steps to Reproduce:

  1. Import Employee data that is more than 7500+ records into Back Office.
  2. Log into BO.

    Issue#1: Employee search does not bring any results back, throwing error 'Unexpected Exception Occurred'.
    Issue#2: Back Office Adhoc reports having cashier dropdown have issues as well.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms