'Unexpected Exception Error Occurred' Message Appears During Return No Receipt For Items on Clearance (Doc ID 1970650.1)

Last updated on MARCH 07, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS) , while performing a return without Receipt of an item that was on clearance during sale , the following error is seen on the UI :

An unexpected exception occurred. Please contact your system administrator.
Press Enter to return to the previous screen.

4. Complete a sale of the item for 9.99 on POS.
5. Return the above item with no receipt.
6. The following message is seen :

An unexpected exception occurred. Please contact your system administrator.
Press Enter to return to the previous screen.

Cause

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