Operator Is Not Able to Reprint the Store Credit Receipt (Doc ID 1981369.1)

Last updated on AUGUST 18, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.2 to 13.2.9 [Release 13.2]
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point-of-Service 13.2.x, there is no option to reprint the store credit receipt.


Steps to Reproduce:

   1. POS > Return > Receipt > Enter the receipt no. (ex: 042421290033) > Trans. Detail > Select the item (ex: 4321)
   2. Tender > Store Credit
   3. POS will print the store credit receipt:

__________________________________________

8/22/13                            5:34 PM
Trans.: 0035                  Store: 04242
Reg.: 129                        Till: 129
Cashier: 0                        Sales: 0

               STORE CREDIT

Barcode 04242129130001
__________________________________________

Store Credit #:04242129130001       50.95
  Expires: 8/22/14

               Customer Copy
__________________________________________



   4. POS > More > Reprint Receipt > Trasns. Number >  (042421290035) > Print Orig.
   5. The store credit receipt is not printed.

 

Cause

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