Cannot Add Users with the setup wizard the page never loads (Doc ID 1981421.1)

Last updated on JUNE 29, 2016

Applies to:

Primavera Portfolio Management - Version 9.0 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Setup Module

ACTUAL BEHAVIOR
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When attempting to add users using a valid FQDN URL the window freezes and never loads. while if the server name is used the user wizard works properly.
EXPECTED BEHAVIOR
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With a valid FQDN OPPM should allow users to add new accounts with the setup wizard.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot add new users to the application when the FQDN URL is used.

Cause

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