Unable To Pull Service Item Into PSR For Disconnect (Doc ID 1981605.1)

Last updated on JULY 11, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms



We are receiving an error when attempting to pull circuits into a disconnect PSR:





STEPS
-----------------------
The issue can be reproduced at will with the following steps:


In pot105
 
 1. Query for PSR order 123456 

 2. Click to add existing items

 3. Try to add this circuit Like "/XXX-/XXXXX%, LIKE "/XXX-/XXXXXX%, like
 %XXXXXXXX%. 

 4. I selected the item and the red check appeared, I clicked ok. When I
 expanded the Global Icon there was not any item added.

 5. I tried to add, "/XXX-/XXXXX%, this time I received an error and the item
 was not added.

 6. If you validate the order you'll get an error message that the items have
 required values that must be populated. 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot can not modify any orders / circuits that have this issue.

Cause

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