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Cannot Start Task Due To 'POU Task must be finalized before starting a new task' (Doc ID 1981650.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Real-Time Scheduler - Version 2.1.0 and later
Oracle Utilities Mobile Workforce Management - Version 2.1.0 and later
Information in this document applies to any platform.

Goal

When attempting to set an Activity ENROUTE the following message is returned: "POU Task must be finalized before starting a new task."

There was a POU but it was Planned and not enroute/started. As far as I know we have had no errors in the past when engineers have worked out of sequence.  Logs related to the events include:

 

Solution

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