While Performing a Return, Point of Service (POS) Displays Message 'The discount cannot be greater than the selling price of the item(s).' (Doc ID 1981912.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.4.1 and later
Information in this document applies to any platform.

Symptoms

While doing a return for a transaction with AMT Discount, POS displays message 'The discount cannot be greater than the selling price of the item(s).'


Steps to Reproduce:

  1. Scan an item '903' (Price -0.25) KG item.
  2. Enter quantity as 500.
  3. Go to Pricing --> Discount --> AMT Trans.
  4. Enter Discount Amount as 0.50 and select any reason code.
  5. Tender with Cash.
  6. Return this transaction.
  7. Select Transaction Details.
  8. Enter Quantity as 500 and select any reason code.
    Item splits into two (one with quantity 499 and other with 1)
  9. Press Tender.
  10. POS displays the message:  "The discount cannot be greater than the selling price of the item(s). Press Enter to return to the previous screen."

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms