Wrong Calculation of 'Number Of Units' and 'Average Units Per Transaction' in Hourly Productivity (Doc ID 1982286.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Back Office - Version 14.0.1 and later
Information in this document applies to any platform.

Symptoms

Value of 'Number Of Units' and 'Average Units Per Transaction' are not getting updated in Hourly Productivity Report for No Receipt Return Transactions

Steps To Reproduce:

1.  Perform Return without Receipt transaction in POS.
2.  Run Transaction Post Processor in Back Office.
3.  Verify Hourly Productivity Report.
3.  Actual Result:  Value of 'Number Of Units' and 'Average Units Per Transaction' are not getting updated in Hourly Productivity Report for Return Transactions.
4.  Expected Result:  Value of 'Number Of Units' and 'Average Units Per Transaction' should also update along with other values in Hourly Productivity Report.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms