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Unable To Login: Authentication Failed Error (Doc ID 1982494.1)

Last updated on AUGUST 31, 2023

Applies to:

Oracle Communications Delegated Administrator - Version 6.3 and later
Oracle Communications Messaging Server - Version 6.0.0 and later
Information in this document applies to any platform.
New hosted domain added to LDAP configuration.
Admin user was added to the new domain.


IMAP login to a new domain fails with Error: Authentication Failed

SMTP login to the new domain fails with Error: 5.7.8 bad username or password (Authentication Failed)


 A new domain was added to the LDAP configuration.  This included a sunPreferredDomain attribute value that matched a pre-existing domain in the configuration.


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