Unable To Login: Authentication Failed Error

(Doc ID 1982494.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Oracle Communications Messaging Server - Version 6.0.0 and later
Oracle Communications Delegated Administrator - Version 6.3 and later
Information in this document applies to any platform.
New hosted domain added to LDAP configuration.
Admin user was added to the new domain.

Symptoms

IMAP login to a new domain fails with Error: Authentication Failed

SMTP login to the new domain fails with Error: 5.7.8 bad username or password (Authentication Failed)

Changes

 A new domain was added to the LDAP configuration.  This included a sunPreferredDomain attribute value that matched a pre-existing domain in the configuration.

Cause

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