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File Manager Error, Unable to Start Agile File Manager Service after Load Balancer Setup with error " handshake alert: unrecognized_name" (Doc ID 1982552.1)

Last updated on OCTOBER 09, 2017

Applies to:

Oracle Agile PLM Framework - Version and later
Information in this document applies to any platform.


When attempting to start File Manager, the following error occurs.


Reason :Error downloading information from Agile. handshake alert: unrecognized_name
  at org.apache.axis.transport.http.HTTPSender.getSocket(
  at org.apache.axis.transport.http.HTTPSender.checkAuthForm(
  at org.apache.axis.transport.http.HTTPSender.writeToSocket(
  at org.apache.axis.transport.http.HTTPSender.invoke(
  at org.apache.axis.strategies.InvocationStrategy.visit(
  at org.apache.axis.SimpleChain.doVisiting(
  at org.apache.axis.SimpleChain.invoke(

Steps to Reproduce

1. Start File Manager catalina server
2. Observe the error



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