File Manager Error, Unable to Start Agile File Manager Service after Load Balancer Setup with error "avax.net.ssl.SSLProtocolException: handshake alert: unrecognized_name" (Doc ID 1982552.1)

Last updated on NOVEMBER 20, 2015

Applies to:

Oracle Agile PLM Framework - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to start File Manager, the following error occurs.

Error

Reason :Error downloading information from Agile.
javax.net.ssl.SSLProtocolException: handshake alert: unrecognized_name
  at sun.security.ssl.ClientHandshaker.handshakeAlert(ClientHandshaker.java:1289)
  at sun.security.ssl.SSLSocketImpl.recvAlert(SSLSocketImpl.java:1970)
  at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1093)
  at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1328)
  at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1355)
  at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1339)
  at org.apache.axis.components.net.JSSESocketFactory.create(JSSESocketFactory.java:186)
  at org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:217)
  at org.apache.axis.transport.http.HTTPSender.checkAuthForm(HTTPSender.java:1016)
  at org.apache.axis.transport.http.HTTPSender.writeToSocket(HTTPSender.java:299)
  at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:164)
  at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
  at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
  at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)


Steps to Reproduce

1. Start File Manager catalina server
2. Observe the error

 

Cause

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