My Oracle Support Banner

Product With Pro-rate Cancel "Full" Is Giving Full Credit When Cancelled On Same Day As Purchase (Doc ID 1982926.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On BRM 7.5 PS 6 :


Scenario:

1. Create a Cycle Forward Product with Proration set to "Charge for the entire cycle" and Charge 1000 $.
2. Create an account on Jan 1st 2014.
3. Purchase a the Product on Jan 1st 2014.
4. Cancel the Product on Jan 1st 2014.

Observation :

The product is cancelled without any refund.


On BRM 7.5 PS 10 :

Scenario:

1. Create a Cycle Forward Product with Proration set to "Charge for the entire cycle" and Charge 1000 $.
2. Create an account on Jan 1st 2014.
3. Purchase a the Product on Jan 1st 2014.
4. Cancel the Product on Jan 1st 2014.

Observation:

The product is cancelled and the entire amount is credited back to customer.


Expected:

The behavior witnessed in PS6.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.