File Manager for Agile is not Starting after Changing the IP Address on the File Manager Server Error "Actual Message :; nested exception is: java.lang.NullPointerException" (Doc ID 1983426.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.1.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to start File Manager
the following error occurs.

ERROR

******************************************************************************************************************
 *** File Manager Initialization failed ***
Reason :Error downloading information from Agile.
 Actual Message :; nested exception is:
java.lang.NullPointerException

 The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations ->
  -> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified
*********************************************************************************************************************


STEPS

Start Apache Tomcat service



Cause

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