File Manager for Agile is not Starting after Changing the IP Address on the File Manager Server Error "Actual Message :; nested exception is: java.lang.NullPointerException"

(Doc ID 1983426.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Agile PLM Framework - Version and later
Information in this document applies to any platform.


When attempting to start File Manager
the following error occurs.


 *** File Manager Initialization failed ***
Reason :Error downloading information from Agile.
 Actual Message :; nested exception is:

 The failure could be attributed to:
1. The Application Server is currently Unavailable
2. File Manager is not configured correctly - [Admin -> Server Settings -> Locations ->
  -> File Manager Internal Locator] must EXACTLY match the above-mentioned File Manager URL
3. File Manager Entry has been DISABLED or the setting is incorrectly specified


Start Apache Tomcat service


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms