Tracker Submitted X Items with Y Attachments but SERFF End Received X Items with Less Than Y Attachments (Doc ID 1983478.1)

Last updated on NOVEMBER 02, 2015

Applies to:

Oracle Insurance Compliance Forms Tracker - Version 6.8 and later
Information in this document applies to any platform.

Symptoms

From Tracker fling level there is no issue. It shows the initial submission went successfully with all items & their corresponding attachments. However State DOI informs that not all attachments has been received for the Schedule items. In Tracker, all Schedule items show as 'locked' with a 'Revise' button enabled which confirms the submission was successfully done. However if the TkrSerffFiler log for the submission date from affected Monitor Server is found, it does show no attachment uploaded for the affected Schedule items.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms