RWMS Hangs During Handheld Operations With “Critical Alert” Message (Doc ID 1985259.1)

Last updated on DECEMBER 29, 2015

Applies to:

Oracle Retail Warehouse Management System - Version 13.2.6 to 14.0 [Release 13.2 to 14.0]
Information in this document applies to any platform.

Symptoms

The Oracle Retail Warehouse Management System (RWMS) device hangs during handheld operations with a 'Critical Alert' message.  The sporadic problem seems to only occur when the replenishment batch is running in the system.


Steps to Reproduce:

No specific steps to reproduce, as the problem is intermittent.  RWMS suddenly hangs and freezes during the picking operation and users cannot perform any further commands using their handheld devices.  When they restart the devices, the application displays a 'Critical Alert' message.  This issue has been noted only when the replenishment batch is running in the system.



Cause

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