Cancel/Rebill/Freeze Functionality Not Processing Completely in CCB-MDM Environment (Doc ID 1987010.1)

Last updated on JUNE 16, 2017

Applies to:

Oracle Utilities Customer Care and Billing Integration to Oracle Utilities Meter Data Management - Version 3.1.1 and later
Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

 When testing the Cancel/Rebill/Freeze functionality in CCB, we found the behavior to be different in an integrated environment compared to a standalone CCB environment.  When tested in the standalone CCB environment, when you navigate to the Bill Segments tab on the Bill page, and press the Cancel/Rebill/Freeze button, the status of original bill segments go to Canceled/Canceled after Completion and rebilled bill segments go to Frozen/Rebilled After Completion.  However, in an CCB/MDM integrated environment, when you attempt the same type of Cancel/Rebill, the bill segments are not processed completely. The status of original bill segments go to Pending Cancel/ Canceled after Completion and rebilled segments go to Freezable/ Rebilled After Completion.

Cause

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