ORA-01017 Error When Trying To Open OSM Administrator Client

(Doc ID 1987166.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.

Symptoms

OSM 7.2.2.2.2 build 425 clustered mode: COM cluster ( 1 Admin, 2 Managed servers) and a SOM cluster ( 1 Admin, 2 Managed servers).
WLS 10.3.6.0
Oracle Database 11.2.0.3 - 64 bit Linux configured for RAC
Java 1.6.0_37

When trying to open OSM Administrator client from Windows machine for the SOM instance, the following error appears :

ORA-01017 invalid username/password; logon denied.

 

On the other hand, the login to the COM instance works just fine .

STEPS TO REPLICATE
1. Try to open OSM Administrator (omsadmin.exe) for SOM instance from the windows machine.
2. The following error appears on the screen: ORA-01017 invalid username/password; logon denied.
3. On the other hand, the login to the COM instance works just fine from the same machine. All the required components for ODAC are installed.

Cause

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