ORPOS Freezes at Return Options Screen When Receipt ID Is Scanned While at Search Menu (Doc ID 1987914.1)

Last updated on MARCH 22, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to select Return and scan a receipt at the same time during the Return flow, the Point of Service (POS) client hangs and the following error occurs:



Steps to Reproduce:

  1. Select F3 POS
  2. Select F2 Return
  3. Select F2 Search and scan a sale receipt at the same time
  4. Note that POS freezes

Cause

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