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Unable To login with error Contact your System Administrator (Doc ID 1988481.1)

Last updated on OCTOBER 17, 2019

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 7.3.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.3.5.0.0 version, Administration_OFSS

Unable to Login to OFSAAI after re-deployment. Login fails with error

"Contact your System Administrator error."

ERROR
-----------------------

UMMService.log of Deployed layer has the below error

org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (The Network Adapter could not establish the connection)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1549)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:1388)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.iflex.fic.util.Connections.getTomcatConnectionFromPool(Connections.java:133)
at com.iflex.fic.util.Connections.getConnectionsForWebserver(Connections.java:416)
at com.iflex.fic.filters.FilterServletHelper.getDSNList(FilterServletHelper.java:360)
at com.iflex.fic.filters.FilterServletHelper.loadCache(FilterServletHelper.java:75)
at com.iflex.fic.ficml.FICMaster.init(FICMaster.java:150)
at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1216)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1135)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1031)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4957)
at org.apache.catalina.core.StandardContext$3.call(StandardContext.java:5284)
at org.apache.catalina.core.StandardContext$3.call(StandardContext.java:5279)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:315)
at java.util.concurrent.FutureTask.run(FutureTask.java:150)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:736)
Caused by: java.sql.SQLException: The Network Adapter could not establish the connection
at oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:412)
at oracle.jdbc.driver.PhysicalConnection.(PhysicalConnection.java:531)
at oracle.jdbc.driver.T4CConnection.(T4CConnection.java:221)
at oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:32)
at oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:503)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.validateConnectionFactory(BasicDataSource.java:1556)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1545)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access OFSAAI Screen
2. Key in valid user name & password
3. Popup is shown "Contact your System Administrator error"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to OFSAAI.

Cause

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In this Document
Symptoms
Cause
Solution


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