Why Sometimes Engine Stop Request is Not Logged?

(Doc ID 1988513.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Demantra Demand Management - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

When trying to stop engine from browser or from workflow with procedure step, sometime the weblogic went down .
Lately, the weblogic did not crash, but no message was showing up in the engine manager log file saying that the engine is not running.

Engine is stopping because customer can't run simulation any more. However, engine stop request is not logged.

The concerns are:
1. Looking at log no one can tell if the engine is stopped successfully.
2. Customer is afraid that the webservice is fine now but will crash again if we don't the actual reason
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms