No Show Of Thumbnails On Attached Files In Convergence Or In RestUI (Doc ID 1988610.1)

Last updated on DECEMBER 16, 2015

Applies to:

Oracle Communications Indexing and Search Service - Version 1.0.5.18.0 and later
Information in this document applies to any platform.

Symptoms

There is no show of thumbnails on attached files in Convergence or in the RestUI (RESTful web services interface).

In the logs, I receive an error 404 on the /store Webapp on the Indexing Server WebApp when I look in the Application Server Access Logs.

I can see that data is available on the Apache Server of ISS:

http://x.x.x.x/01/02/h1/u9/f1/1418651462/00/3/tbn_small_1_.jpg?inst=iss1&mailhost=mailhost1.internal.tld&token=gGCxvclQge

But not in the Storeui:

"x.x.x.x" "indexeradmin;user1@domain.com" "12/Feb/2015:15:17:50 +0100" "GET /store/data/01/02/h1/u9/f5/1418651463/00/1/tbn_large_2_.jpg?inst=iss1&mailhost=mailhost1.internal.tld&token=gGCxvcIQge HTTP/1.1" 404 156

Cause

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