Postings of Credit Note Are Incorrect When Created From a Credit Note Request (Doc ID 1988991.1)

Last updated on SEPTEMBER 17, 2015

Applies to:

Oracle Retail Invoice Matching - Version 13.2.8 and later
Information in this document applies to any platform.

Symptoms

When there are multiple credit note requests (CNR) for an order and a credit note is created from one of the CNRs, then credit note is posted with an amount equal to the amount of the credit note request from which it was created (not the actual amount of credit note).


Steps to Reproduce:

1. Create a Purchase Order (PO) for 3 items.
     Item1 --> Non Merchandise Item with Quantity 10 and Cost as "10".
     Item2 --> Simple Pack Sellable Item with Quantity 2 and Cost as "250".
     Item3 --> Complex Non Sellable Pack with quantity as "5" and cost as "100"

2. Approve and receive the PO fully.

3. Create a manual credit note request as follows:
     Item1 --> Non Merchandise Item with Quantity 5 and Cost as "2".
     Item2 --> Simple Pack Sellable Item with Quantity 1 and Cost as "10".
     Item3 --> Complex Non Sellable Pack with quantity as "2" and cost as "5"

4. Create an another manual credit note request as follows:
     Item1 --> Non Merchandise Item with Quantity 5 and Cost as "2".
     Item2 --> Simple Pack Sellable Item with Quantity 1 and Cost as "10".
     Item3 --> Complex Non Sellable Pack with quantity as "3" and cost as "5"

5. Open the first credit note request in view mode and create a credit note from it. Also, modify the item details of credit note as follows:
     Item1 --> Non Merchandise Item with Quantity 10 and Cost as "2".
     Item2 --> Simple Pack Sellable Item with Quantity 2 and Cost as "10".
     Item3 --> Complex Non Sellable Pack with quantity as "5" and cost as "5"

6. Run the Posting batch. Notice that the amount posted for credit note is wrong. It is equal to the amount of the credit note request from which it was created.


Cause

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