"ERROR: Column Name URL_ATTACHMENT_2 Not Found" and the IVRAdapter Fails to Start
(Doc ID 1989139.1)
Last updated on JANUARY 27, 2021
Applies to:
Oracle Utilities Network Management System - Version 1.12.0.1 to 2.3.0.2.0 [Release 1.12 to 2.3]Oracle Network Management for Utilities - DMS - Version 1.12.0.1 to 2.3.0.2.0 [Release 1.12 to 2.3]
Information in this document applies to any platform.
Symptoms
On : 1.12.0.1 version, IVRAdapter Service failed to start
The IVRAdapter service failed when trying to start services.
The following error is seen in the IVRAdapter log
03/11 11:49:49: 0x7f1170301700,ctp=0x130c658,"IVRInterface::TroubleCallHandler" *WARNING* JMS.C:7056: unknown JMS input field [URL_ATTACHMENT_2].
03/11 11:49:49: 0x7f1170301700,ctp=0x130c658,"IVRInterface::TroubleCallHandler" **ERROR** ERROR: Column name URL_ATTACHMENT_2 not found in JMS or not user defined.
03/11 11:49:49: 0x7f1170301700,ctp=0x130c658,"IVRInterface::TroubleCallHandler" Exiting of IVRAdapter ...
03/11 11:49:49: 0x7f1170301700,ctp=0x130c658,"IVRInterface::TroubleCallHandler" **INFO*** [IVRAdapter-18357] for [nms-prod] exiting..
Changes
This was noticed after an update and running the ces_setup.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |