"ERROR: Column Name URL_ATTACHMENT_2 Not Found" and the IVRAdapter Fails to Start

(Doc ID 1989139.1)

Last updated on SEPTEMBER 05, 2017

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.1 and later
Oracle Network Management for Utilities - DMS - Version 1.12.0.1 and later
Information in this document applies to any platform.

Symptoms

On : 1.12.0.1 version, IVRAdapter Service failed to start

The IVRAdapter service failed when trying to start services.

The following error is seen in the IVRAdapter log

03/11 11:49:49: 0x7f1170301700,ctp=0x130c658,"IVRInterface::TroubleCallHandler" *WARNING* JMS.C:7056: unknown JMS input field [URL_ATTACHMENT_2].
03/11 11:49:49: 0x7f1170301700,ctp=0x130c658,"IVRInterface::TroubleCallHandler" **ERROR** ERROR: Column name URL_ATTACHMENT_2 not found in JMS or not user defined.
03/11 11:49:49: 0x7f1170301700,ctp=0x130c658,"IVRInterface::TroubleCallHandler" Exiting of IVRAdapter ...
03/11 11:49:49: 0x7f1170301700,ctp=0x130c658,"IVRInterface::TroubleCallHandler" **INFO*** [IVRAdapter-18357] for [nms-prod] exiting..


Changes

 This was noticed after an update and running the ces_setup.

Cause

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