Error Starting BRM Service with pin_ctl (Doc ID 1989563.1)

Last updated on MARCH 28, 2023

Applies to:

Symptoms

When starting a Billing and Revenue Management (BRM) service (for example, cm) with pin_ctl, an error message displayed although the service is started successfully.
It seems that there is an error when creating the BRM service PID file (for example, cm.pid). This error does not occur when starting the service with the START script, like start_cm.

The user has all BRM installations of ExaLogic machines following Oracle Exalogic Owners Guide. As on section 6.1 Overview of Network Requirements, the different options for networks are mentioned:
Management network
InfiniBand private network
Client access network
Additional networks (optional)

So, in cm/pin.conf file, there are three options for cm_name:
#- cm cm_name brm-priv.xxx.com
  - cm cm_name brm-des.xxx.com
#- cm cm_name brm-exx.xxx.com

When running pin_ctl with cm_name as the hostname (as defined in /etc/hosts), cm starts properly and there is no error thrown from pin_ctl.
When running pin_ctl with cm_name other than hostname, even though cm starts, pin_ctl ends up throwing error.

ERROR
-----------------------
service [25664] failed to start at Mon Dec 15 17:41:47 2014

STEPS
-----------------------
brm/pinxxx/7.5/var/pin_ctl> psme|grep cm
pinxxx 25656 7589 0 17:39 pts/13 00:00:00 grep cm

brm/pinxxx/7.5/var/pin_ctl> pin_ctl start cm
service [25664] failed to start at Mon Dec 15 17:41:47 2014

brm/pinxxx/7.5/var/pin_ctl> psme|grep cm
pinxxx 26157 7589 0 17:42 pts/13 00:00:00 grep cm
pinxxx 25664 1 0 17:39 pts/13 00:00:00 /u01/brm/pinxxx/7.5/bin/cm

brm/pinxxx/7.5/var/pin_ctl> cd ../cm
brm/pinxxx/7.5/var/cm> ls -lrt cm.pid
ls: cm.pid: No such file or directory

/brm/pinxxx/7.5/var/cm> pin_ctl stop cm
pin_ctl: Successfully stopped service [25664] at Mon Dec 15 17:42:47 2014

brm/pinxxx/7.5/var/cm> psme|grep cm
pinxxx 26199 7589 0 17:42 pts/13 00:00:00 grep cm

Changes

Cause

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