My Oracle Support Banner

When Primary Function Is Selected From Device It Is Not Updated On Server Side (Doc ID 1989876.1)

Last updated on OCTOBER 10, 2022

Applies to:

Oracle Real-Time Scheduler - Version to [Release 2.1]
Oracle Utilities Mobile Workforce Management - Version to [Release 2.1]
Information in this document applies to any platform.


When crew selected the Primary Function on Device while logging on the shift , it is not reflecting on the Crew Shift in server side

Steps to recreate the issue :
1) Create Crew Shift without selecting any Primary Function
2) Log on to the crew shift from Device
3) Select Primary Function from Device and start shift
4) Verify on crew shift in MWM Application whether Primary Function is updated or not

Expected Result :
Primary function selected by crew on device will be updated in crew shift in MWM Application
Actual Result : Primary Function field is still blank in Crew Shift(MWM Application)

Impact on Business:
We need to define multiple Service Class and crew need to select particular service class as Primary Function while logging on the shift . But Primary function is not updated in the Crew Shift in MWM Application which refrain Dispatchers to know which crew is working for which Service Class on any particular day.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.