OSM - Order Getting Stuck When Processing Amendment
(Doc ID 1990530.1)
Last updated on JULY 17, 2020
Applies to:
Oracle Communications Order and Service Management - Version 7.2.4 and laterInformation in this document applies to any platform.
Symptoms
When processing an order in amendment State the transaction is failing
com.mslv.oms.handler.TransactionProhibitedInStateException: Attempt to perform a transaction that is prohibited in the current order state.
OrderID [1581844]
Policy [ServiceOrderLifecyclePolicy]
Transaction [PROCESS_TASK]
State [open.running.compensating.amending]
TargetState []
User [oms-automation]
Namespace [OSM_SOM_VoiceLine_Solution]
Version [10.0.0.0.0]
at com.mslv.oms.handler.util.OrderTransactionHelper.checkTransactionAllowed(OrderTransactionHelper.java:373)
at com.mslv.oms.handler.util.OrderTransactionHelper.checkTransactionAllowed(OrderTransactionHelper.java:245)
at com.mslv.oms.handler.util.OrderTransactionHelper.checkTransactionAllowed(OrderTransactionHelper.java:102)
at com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB.process(CompleteOrderHandlerEJB.java:259)
at com.mslv.oms.handler.AbstractHandlerEJB.processRequest(AbstractHandlerEJB.java:115)
at com.mslv.oms.jsp.processor.RequestProcessorSupport.continueLocalRequest(RequestProcessorSupport.java:331)
at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(RequestProcessorSupport.java:183)
at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(RequestProcessorSupport.java:85)
at com.mslv.oms.security.base.ControllerBean.processRequest(ControllerBean.java:301)
at com.mslv.oms.security.base.ControllerBean.completeOrderNoResponse(ControllerBean.java:966)
at com.mslv.oms.automation.TaskContextBean.isContextCompleted(TaskContextBean.java:545)
at com.mslv.oms.automation.Or
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |