OSM - Order Getting Stuck When Processing Amendment (Doc ID 1990530.1)

Last updated on MAY 13, 2015

Applies to:

Oracle Communications Order and Service Management - Version 7.2.4 and later
Information in this document applies to any platform.

Symptoms

When processing an order in amendment State the transaction is failing


com.mslv.oms.handler.TransactionProhibitedInStateException: Attempt to perform a transaction that is prohibited in the current order state.

OrderID [1581844]
Policy [ServiceOrderLifecyclePolicy]
Transaction [PROCESS_TASK]
State [open.running.compensating.amending]
TargetState []
User [oms-automation]
Namespace [OSM_SOM_VoiceLine_Solution]
Version [10.0.0.0.0]
  at com.mslv.oms.handler.util.OrderTransactionHelper.checkTransactionAllowed(OrderTransactionHelper.java:373)
  at com.mslv.oms.handler.util.OrderTransactionHelper.checkTransactionAllowed(OrderTransactionHelper.java:245)
  at com.mslv.oms.handler.util.OrderTransactionHelper.checkTransactionAllowed(OrderTransactionHelper.java:102)
  at com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB.process(CompleteOrderHandlerEJB.java:259)
  at com.mslv.oms.handler.AbstractHandlerEJB.processRequest(AbstractHandlerEJB.java:115)
  at com.mslv.oms.jsp.processor.RequestProcessorSupport.continueLocalRequest(RequestProcessorSupport.java:331)
  at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(RequestProcessorSupport.java:183)
  at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(RequestProcessorSupport.java:85)
  at com.mslv.oms.security.base.ControllerBean.processRequest(ControllerBean.java:301)
  at com.mslv.oms.security.base.ControllerBean.completeOrderNoResponse(ControllerBean.java:966)
  at com.mslv.oms.automation.TaskContextBean.isContextCompleted(TaskContextBean.java:545)
  at com.mslv.oms.automation.Or

Cause

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