My Oracle Support Banner

When Creating External Users Receive Error "Node 12355 does not exist in the cache. It may have been deleted already." (Doc ID 1990879.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

AGILE 9.3.3

 

ISSUE:  Administrator is unable to create external user contacts.

 

ERROR:
"Node 12355 does not exist in the cache. It may have been deleted already."

STEPS TO REPRODUCE:
Proceed to create a contact.
After all the details are entered the error message is displayed and the account is not created.

WHAT WORKS:

Creating internal users works.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.