When Creating External Users Receive Error "Node 12355 does not exist in the cache. It may have been deleted already." (Doc ID 1990879.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

AGILE 9.3.3

 

ISSUE:  Administrator is unable to create external user contacts.

 

ERROR:
"Node 12355 does not exist in the cache. It may have been deleted already."

STEPS TO REPRODUCE:
Proceed to create a contact.
After all the details are entered the error message is displayed and the account is not created.

WHAT WORKS:

Creating internal users works.

Cause

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