AutoVue Applet Freeze/Hang When Opening a 3D file After the Java Security Popup "Do you want to run this application?" (Doc ID 1991845.1)

Last updated on NOVEMBER 23, 2015

Applies to:

Oracle AutoVue Electro-Mechanical Professional - Version 20.2.3 to 20.2.3 [Release 21.0]
Oracle AutoVue 3D Professional Advanced - Version 20.2.3 to 20.2.3 [Release 21.0]
Information in this document applies to any platform.

Symptoms

When opening 3D files with AutoVue a Java security prompt appears and asks "Do you want to run this application?". On the second appearance of this prompt everything including the security prompt freezes and the file does not open. The only way to continue working is to close the browser process using Windows Task Manager.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms