QueueException File Is Generated With "null" In The Filename For Post Void Of Return Transactions (Doc ID 1992113.1)

Last updated on JULY 05, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS) , post void of a return transaction with order line items causes a "*.ser" file with a null in file name to be sent to the QueueException folder on the pos server. The transaction is persisted in the store database.

Steps to Reproduce:

Pre-Requisistes :

a. ORPOS installed with Commerce Anywhere enabled.

1. Login to POS and enter an item on the Sell Item screen.
2. Select > F4 Item.
3. Select > F9 More.
4. Select >  F7 Shipping.
5. Linked a customer to that transaction.
6. Tender that transaction, Order 15022321295930 is created and below is the receipt printed.  
7. Update the 'completed_quantity' to 1 in the OMS simulator to update the order status to shipped.

Cause

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