MSS Crashes when You Cancel or Close the Connection Hierarchy Window When You Fresh Start it. (Doc ID 1992746.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

PROBLEM STATEMENT
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This is hitting the following MSS 6.2.1 builds: MSS 6.2.1.b804  -  MSS 6.2.1.804.b3  -  MSS 6.2.1.804.b9  -  MSS 6.2.1.804.11  and  MSS 6.2.1.b849

MSS crashes when you hit Cancel or Close the Connection Hierarchy window when you fresh start it, with or without any field populated.
After you make a search there is no problems: even an empty search will do.

STEPS
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1. Start MSS
2. Click the Inventory Mgmt link > Connection Hierarchy
3. Click the Cancel button or the window X to close the window
  » MSS crashes with error 2 - the error is displayed twice:

Error Message:
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     Error Number 2.
     Error text = Null object reference.
     Window/Menu/Object = w_channelhier_maint.
     Error Object/Control = w_channelhier_maint.
     Script = oe_query.
     Line in Script = 10.

BUSINESS IMPACT
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The application should not crash when you hit Cancel or Close the Connection Hierarchy window upon starting it.

ADDITIONAL INFORMATION:
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This works properly in releases prior to 621.b804

Changes

 Migration to MSS 6.2.1.b804 release series.

Cause

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